Refund policy
All Sales Final Due to the specialized nature and value of ThinkKits educational materials, all sales are final. We do not offer returns, refunds, or exchanges for "change of mind" or if the product is no longer needed. Please review your order carefully before confirming your purchase.
Damaged, Defective, or Incorrect Items We stand behind the quality of our products. If your kit arrives damaged, defective, or if you receive the wrong item, we will make it right immediately.
To Request a Replacement:
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Inspect your order upon reception.
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Contact us at returns@thinkkits.com within 48 hours of delivery.
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Include photos of the damage/defect and your order number.
We will evaluate the issue and ship a replacement part or full kit at no cost to you. If a replacement is not available, we will issue a full refund to your original payment method.
Exceptions / Non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.